Returning Products

You can return standard products provided they are:

• undamaged,
• in their original, unopened packaging,
• and returned within 30 days of delivery.

Important: Items produced or configured specifically for your order — such as custom key interlocks, uniquely coded keys or non-standard cable lengths — cannot be returned.

Return address:
Unique Safety Products B.V.
Attn: Returns Department
Van ’t Hoffstraat 4
2665 JL Bleiswijk
The Netherlands

Standard products may be returned within 30 days after delivery, provided they are undamaged and in their original packaging.

No, a reason is not required.
However, a short explanation helps our technical support team understand why the item was not suitable.

Yes. Every return or warranty request must be accompanied by a fully completed RMA form.
Include the form inside the package and email a digital copy to: sales@machinesafety-shop.com
Download the RMA form

Return shipping costs are the responsibility of the customer, unless the return concerns a manufacturing defect or a valid warranty claim.

Defects that arise within the warranty period and are not caused by misuse, incorrect installation or mechanical damage are covered. In such cases, the product will be repaired or replaced free of charge.

For defects occurring within 1 year of delivery due to normal use, we will repair or replace the product at no cost.
Outside this period, or in cases of misuse, repair or replacement fees may apply.

We aim to complete repairs or warranty evaluations within 5 to 10 working days.
This timeframe may vary depending on product complexity or manufacturer involvement.

If the issue falls outside the warranty conditions, we will inform you of the repair or replacement costs before proceeding. No work will be carried out without your approval.

Yes — and we highly recommend it.
Our technical specialists can often assist immediately with alternatives, configuration checks or installation guidance, which may prevent an unnecessary return.